Return and Refund Policy – Nexora Market

At Nexora Market, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return if:

• You received a damaged or defective product.

• You received the wrong item.

• Your product is significantly different from its description.

To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase, where applicable.

2. Return Timeframe

Please contact us within 7 days of receiving your order to request a return or report a problem. Requests submitted after this period may not be accepted, except where required by applicable law.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personal care and hygiene products that have been opened or used.

• Intimate wear and other hygiene-sensitive items, unless defective or incorrect.

• Products damaged through misuse or normal wear and tear.

• Items clearly marked as non-returnable, where legally permitted.

4. How to Request a Return

To request a return, please contact our customer support team with:

• Your order number.

• The name of the product.

• A brief explanation of the issue.

• Clear photos or videos showing any damage, defect, or incorrect item, if applicable.

Our team will review your request and provide instructions for the next steps. Please do not send products back before receiving return authorization.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method, where available. Refund processing times may vary depending on your payment provider or bank.

Shipping charges are generally non-refundable unless the return is due to our error, a defective product, or applicable law requires otherwise.

6. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability and applicable law.

If a replacement is unavailable, an eligible refund may be provided.

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, Nexora Market will arrange or cover reasonable return shipping costs, as appropriate.

For other approved returns, the customer may be responsible for return shipping costs, provided this is communicated in advance and permitted by applicable law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

If payment has already been collected for an approved cancellation, we will arrange a refund in accordance with our refund procedures.

9. Damaged or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of receipt and provide supporting photos or videos so we can assist you promptly.

10. Contact Us

If you have any questions about our Return and Refund Policy, please contact us through the contact details provided on our website.

Store Name: Nexora Market
Email: [Your Customer Support Email]
Phone/WhatsApp: [Your Contact Number]

11. Policy Updates

Nexora Market reserves the right to update this policy when necessary. Any updates will be published on this page. Changes will not override rights you already have under applicable law.

Thank you for shopping with Nexora Market. We appreciate your trust and support!