Shipping Policy – Nexora Market

At Nexora Market, we are committed to delivering your favorite products safely and conveniently. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

Orders are generally processed within 1–3 business days after they are placed. Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or busy periods, processing may take slightly longer. You will be notified if a significant delay occurs.

2. Shipping Destinations

Nexora Market currently offers shipping within Pakistan, subject to service availability in your area.

If we expand our delivery destinations in the future, this policy will be updated accordingly.

3. Delivery Time

Estimated delivery times after dispatch are as follows:

• Major cities: 2–5 business days.

• Other cities and remote areas: 4–7 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to courier operations, weather, public holidays, incorrect addresses, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions stated in the relevant promotion.

5. Order Tracking

If tracking is available for your order, we will provide the tracking details once your order has been dispatched.

You can use these details to follow your shipment through the courier's tracking service.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations.

If you select COD, please ensure that your contact number and delivery address are correct and that someone is available to receive the parcel and make the payment upon delivery.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information, including their name, phone number, city, and full delivery address.

If a parcel cannot be delivered because of incorrect information, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return it to us. Additional shipping charges may apply to reshipment, where permitted by law and communicated to the customer.

8. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, occasional delays may occur.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will help you check the shipment status and contact the courier when necessary.

If a shipment is confirmed lost, we will work with you to arrange an appropriate resolution in accordance with our policies and applicable law.

9. Damaged or Incorrect Items

Please inspect your parcel when it arrives. If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery and provide your order number and clear photos or videos of the issue.

We will review your request and assist you with a replacement, return, or refund in accordance with our Return and Refund Policy and applicable law.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted once an order has been processed or dispatched.

If an eligible prepaid order is canceled, any applicable refund will be processed according to our refund procedures.

11. Contact Information

For shipping questions, delivery updates, or assistance with your order, please contact us using the details below.

Store Name: Nexora Market
Email: [Your Customer Support Email]
Phone/WhatsApp: [Your Contact Number]
Website: [Your Store Website URL]

12. Policy Updates

Nexora Market reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page.

Thank you for shopping with Nexora Market. We appreciate your trust and look forward to delivering a great shopping experience!